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Click on the links to view the answers to some of the most frequently asked questions below:-

Tenant FAQ's

Landlord FAQ's

 

Tenant FAQ's

 

1. If I find a property I am interested in, how do I contact the landlord?

 

Each search result contains a link to e-mail the landlord which, when clicked, will give you the option to contact the landlord through the site email system. You can also send a connection request to the landlord which, if accepted, will enable you to have live audio/video chat through the sites interactive chat tools at the bottom of the screen.

 

2. How can I make my profile stand out from the rest in tenant searches?

 

You can make your profile listing ‘Featured’ for just £1.00 per day or £25.00 per month. Just go to ‘Upgrade my Profile’ and click on the price plan that suits you. Featured profiles show at the top of search results and on a revolving featured tenant advertising space on the landlords profile. Featured tenants are targeted to show on landlords profile pages that are looking for your rental attributes specifically.

 

3. How can I be sure that a landlord is genuine before I hand over my deposit?

 

You can check the landlords profile and see what feedback and review he/she has received from site connections and previous tenants.

 

Before signing a tenancy agreement, you should ensure that it refers to how your deposit will be protected and the process for repayment.

 

As in point 1 you can arrange to live chat freely using the interactive audio/visual chat system built into your profile to get a feel for the kind of person the landlord is before you decide to arrange a meeting to view any property.

 

You should meet the landlord first and view the property before handing over any cash. Before handing over money you should insist on written proof that the landlord belongs to a Government-approved deposit protection scheme. Landlords must protect your deposit by law using one of these schemes. You should make your landlord aware that you will be expecting a written receipt from the scheme within 14 days of handing over the deposit.

 

Ask for the landlord’s details, including full name, address and a landline phone number. If they refuse to give you these details and only a mobile number or email address then treat them with caution. Be aware that anybody can obtain a pay as you go mobile phone number and they do not need to register their details with the mobile phone company. Furthermore, it is very easy for anybody to set up an e-mail address online. Try to confirm viewings with a landline number instead of a mobile number if possible.

 

Ask the landlord if they are part of an accreditation scheme such as the NLA or RLA.

 

If you want to be extra careful you can check the Land Registry to make sure that the landlord owns the property. There is a small charge for this.

 

4. What is an assured shorthold tenancy agreement?

 

This is a legally binding contract between you and the landlord. Each agreement is individually written to ensure that both you and the landlord are happy with the tenancy. It is designed to protect both of your interests.

 

5. What are my obligations as a tenant?

 

As Tenant, you are reasonably expected to:-

• Carry out all day-to-day cleaning

• Dispose of all rubbish 

• Carry out all internal window-cleaning

• Change lightbulbs 

• Carry out general household and garden maintenance, such as the cutting of grass if the garden is part of the property

• Report any water leaks or other maintenance issues

• Safeguard all keys issued

 

6. What are the landlord’s responsibilities?

 

The landlord must allow you "quiet enjoyment" of the property, which means that you should be able to live without interference, the landlord cannot enter the property without your consent (except in an emergency), and the property will be maintained in proper condition for the term of your tenancy. The landlord will insure the property itself, but does not have to insure the contents. The landlord is responsible for maintaining the property, but should you cause damage, then you will be liable to reimburse the landlord for the cost of repairs.

 

7. Will my deposit be safeguarded?

 

Deposits taken before 6 April 2007 do not need to be protected. However, as an existing tenancy is renewed and a landlord agrees a new fixed-term tenancy, the initial deposit taken must then be lodged with a tenancy deposit protection scheme by the landlord. From 1 October 2010, when the threshold will be increased to £100,000, any deposits taken on tenancies with an annual rent of under £100,000 per annum must also be protected.

 

8. What happens if I break something or accidentally cause damage to the property?

 

We recommend that you insure your contents and incorporate accidental damage insurance, as if you break or damage any of the landlords property or possessions for which you are responsible, you will be liable for the repair or replacement. This may result in some or all of your deposit being retained by the landlord to cover the damage.

 

9. Do I really need tenant’s insurance?

 

Yes, it is important to ensure that your personal possessions as well as the property’s contents and items that you are held responsible for are fully protected. No matter how careful you are, if anything gets damaged, even if you are not at fault, you may have to pay to have things fixed or replaced. Further, your landlord’s insurance policy will not cover your own possessions. Therefore, we would highly recommend that you take out a Tenant’s contents insurance policy.

 

10. Who is responsible for all the utility bills?

 

Unless it is stated in the tenancy agreement, the tenant is usually responsible for paying the utility bills such as gas, electricity, water, and TV licence during the course of the tenancy.

 

Landlord FAQ's

 

1. How do I advertise my property once I have registered?

 

Simply sign into your account from our homepage with the username and password you registered with. You will then be taken to your ‘dashboard’. Click on ‘my properties’ then ‘add new property’.  Fill in the details and click ‘publish’.

 

2. How Do I Search For Tenants

 

Once you have uploaded your proerties you can start by clicking on the 'suggestions for you' tab on the left hand side menu. This page shows all the immediate matching tenant suggestions for each property that you have uploaded. If you want to search the entire tenant database then simply click on 'Tenant Search' in the top navigation bar and fill in the search fields. Searches can be narrowed down using the smart filters on this page.

 

3. How can I make my advertisement stand out from the rest?

 

You can make your property listing ‘Featured’ for just £1.00 per day or £25.00 per month. Just go to ‘my properties’ and click on the ‘promote this property’ underneath the listing that you which to make featured. Featured properties show at the top of search results and on a revolving featured property advertising space on the tenants profile. Featured properties are targeted to show on tenants profile pages that are looking for your property attributes specifically.

 

4. If I find a tenant that I am interested in renting to, how do I contact them?

 

 

Each search result contains a link to e-mail the tenant which, when clicked, will give you the option to contact the tenant through the site email system. You can also send a connection request to the tenant which, if accepted, will enable you to have live audio/video chat through the sites interactive chat tools at the bottom of the screen.

 

5. What are my obligations as a landlord?

 

You have a number of obligations towards your tenants by law. The main responsibilities are:-

 

Repairs

Under the Landlord and Tenant Act 1985, the landlord must maintain the structure and exterior of the property, and the installations for the supply of services (gas, electricity, water, sanitation and heating). The landlord must also look after the roof, drains, gutters and garden of the property, if there is one.

 

Gas safety

Under the Gas Safety Regulations, landlords must have the gas equipment inspected every year by a Gas Safe Registered plumber (Gas Safe Register is the official gas registration body appointed by the Health and Safety Executive) and must present the certificate to the tenant prior to them moving into the property. Landlords should check the current regulations with their local Health and Safety Executive.

 

Get a free no obligation Gas Safety Report quote by clicking here

 

Furniture

The regulations require all furniture in a rented property to be fire-resistant and to carry labels to show this.

 

Electrical equipment

Anyone who lets residential accommodation is required by law to ensure that the equipment they provide as part of the tenancy is safe. The Electrical Equipment (Safety) Regulations 1994 requires that all mains electrical equipment (cookers, washing machines, kettles, etc), new or second-hand, supplied with the accommodation must be safe. Landlords therefore must regularly maintain the electrical equipment they supply to ensure it is safe.

 

Get a free no obligation Electrical Safety Report quote by clicking here

 

It is essential that the property is checked prior to each tenancy to ensure that all goods supplied are in a safe condition. Further checks should be made at regular intervals thereafter. A record should be made of the goods supplied as part of the tenancy agreement and of the checks made on those goods. The record should indicate who carried out the checks and when they did it. You should obtain and retain test reports detailing the equipment, the tests carried out and the results

 

Quiet enjoyment

This means that the tenant should be able to live without interference. The landlord cannot enter the property without the tenant's consent (except in an emergency), should maintain the property in a proper condition, and should not do anything (or allow anyone else to do anything) which may affect the tenant's rights.

 

A landlord who lets separate flats in one property has a duty to the other tenants in relation to the covenant of quiet enjoyment, e.g., if one tenant is a nuisance, the other tenants will look to the landlord to resolve the problem and, if necessary, evict the tenant who is causing the disruption.

 

6. Is it necessary to have an inventory carried out when I rent out my property?

 

An inventory is not a legal requirement however, we strongly recommend that you have an inventory for each property you rent out. It is very important to have a document showing the condition of the property, otherwise it may be difficult to claim any monies from the deposit at the end of the tenancy to cover damages if there is not an inventory in place. The inventory should also highlight the current condition of the walls, ceilings, curtains, carpets, bathroom, kitchen appliances, garden and the property as it stands.

 

Inventories can be sourced by clicking here. Or if you wish to complete your own inventory then further advice/templates can be found here.

 

7. Do I need specialist insurance when I rent out my property?

 

It is your responsibility to insure the property and it makes sense, as you can be sure that the property is insured for the full value. You should obtain specialist landlord insurance as standard household insurance will not usually provide a sufficient level of cover. As a landlord, you may also want to take out property owners liability insurance to protect yourself against any potential claim from your tenant for any injury they may have received on your property. Further, we recommend that you insure the contents of your property, e.g. carpets, curtains and whitegoods, against risks such as fire and theft.

 

8. Is it necessary to have a tenancy agreement in place?

 

You do not need to have a tenancy agreement in place by law. However, without a suitable and fair tenancy agreement in place, you will have almost no rights to regain possesion of your property. Any tenancy agreement must be fair, otherwise it could be thrown out by the courts during a dispute for unfair contract brought about by the tenant. Clauses in assured shorthold tenancy (AST) agreements that prohibit certain things, e.g., fitting satellite dishes to properties, pets, smoking, etc., must contain the words "permission not to unreasonably withheld" otherwise the chances are the contract is unfair.

 

Tenancy agreements can be sourced by clicking here

 

9. Do I need to protect the tenant’s deposit?

 

Deposits taken before 6 April 2007 do not need to be protected. However, as an existing tenancy is renewed and a landlord agrees a new fixed-term tenancy, the initial deposit taken must then be lodged with a tenancy deposit protection scheme. From 1 October 2010, when the threshold will be increased to £100,000, any deposits taken on tenancies with an annual rent of under £100,000 per annum must also be protected. The implications of failing to protect the deposit are that the landlord may have to pay the deposit back to the tenant and may be ordered to pay to the tenant a fine of three times the deposit amount.

 

Registering your tenants deposit is simple and free click here

 

10. Do I need to bother obtaining references for my tenants?

 

You should always take proper precautions to ensure that your prospective tenant is of general good character and standing. You should obtain comprehensive references to validate the information that your tenant has provided. To help protect you further, we do recommend that landlords also take out rent guarantee and legal expenses cover.

 

Credit checks and referencing services can be sourced by clicking here

 

11. Do I need an EPC certificate?

 

You must obtain a valid Energy Performance Certificate (EPC), which must be shown to all prospective tenants when marketing your property. You must then give a copy of the EPC to your new tenant(s) when they move in. Non compliance can result in a fine of £200. 

 

Get a free no obligation independent EPC quote by clicking here